Privacy Policy
Last Updated: 26 July 2025
1. Information We Collect
When you register for a MyCore account, use the Health Tracker, submit forms, make purchases, or interact with our FAQ/comments sections, we may collect your name, email address, shipping/billing info, and any health or feedback information you voluntarily provide.
2. Health Tracker & Community Data
To improve our services and support research, we may analyze and publish aggregated, fully anonymized Health Tracker results, product ratings, FAQ votes, and customer comments. We will never publish your name, contact details, or anything that directly identifies you.
3. Use of Your Data
Your information is used to process orders, provide customer support, operate the Health Tracker, conduct analytics, and—if you choose—send you updates or offers. Usage data (such as site visits, pages viewed, etc.) may be collected via cookies or analytics tools to improve site performance.
4. Cookies & Analytics
Our website uses cookies and similar technologies for core functionality, remembering preferences, and understanding site usage. Third-party analytics providers (such as Google Analytics) may also collect anonymized usage data.
5. How We Share & Publish Data
We do not sell your personal data. Aggregated, anonymized statistics (for example, health outcome trends or FAQ helpfulness ratings) may be shared in reports, articles, or marketing. Individual tracker results, comments, or ratings may be quoted but never in a way that identifies you.
6. Children's Privacy
MyCore is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has submitted information to us, please contact us immediately and we will promptly delete it.
7. Medical Disclaimer
Information collected via the Health Tracker or presented on this site is for general wellness and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before making health-related decisions.
8. Payment & Third-Party Services
We use secure third-party payment processors (such as Stripe or PayPal) to handle all transactions. We do not store or process your full credit card details. Please refer to the privacy policies of our payment providers for more information.
9. Data Security & Retention
We store your information securely and retain it only as long as needed to provide our services or as required by law. You can request deletion or correction of your data by emailing support@mycore.co.nz.
10. Your Rights
We don't sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this policy. If you wish to withdraw consent for processing or publication of anonymized data, please contact us.
11. Policy Changes
We may update this policy as our practices or legal requirements change. The latest version will always be available at mycore.co.nz/privacy-policy.
By using our services, you agree to this policy. For any questions, please contact us at support@mycore.co.nz.