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Frequently Asked Questions

Find answers to common questions about myCore products, shipping, and our wellness programs.

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Follow the protocol of 20g/day for 14 consecutive days and log your daily ratings in the myCore Health Tracker. If you don't notice meaningful improvement, request a refund within 30 days of delivery by emailing support@mycore.co.nz with your order number and tracker screenshots or export. We refund the product price only (shipping and taxes are non-refundable). One claim per customer. View full Refund Policy.
The myCore Health Tracker is an online tool for logging your daily ratings in key areas such as energy, mood, pain, sleep, and other indicators depending on your selected program. Daily entries over 14 consecutive days at 20g/day are required to qualify for our Satisfaction Guarantee. Your results are automatically charted so you can track your progress over time.
Yes. The ingredients in myCore are commonly used in both traditional and modern health systems and are considered safe for long-term dietary support when taken as directed.
Yes. All myCore ingredients are plant- and fungi-based, and the product contains no animal-derived substances.
Before You Start: Confirm any required conditions (e.g., treatment phase, supplement status, or medical clearance). Only begin if all criteria are satisfied. Log In: Make sure you're logged in to your account. Only registered users can save and view progress charts. Choose a Program: Select from General Wellness, Aging, Sports, or Cancer Support to tailor the tracking form. Complete the Form: Rate relevant symptoms or indicators using the 1–5 star scale. These may include Energy, Mood, Pain, Sleep, and more—depending on your selected program. Submit Daily: Consistent entries over 14 days at 20g/day are required to qualify for our Satisfaction Guarantee. Changes are plotted automatically on your personal chart. Track Your Results: After 3–4 entries, your visual chart appears. You can return anytime to view updated trends and insights. Need Help? View the demo chart below the form or click "View My Results" to scroll to your personalized progress. For optimal results, always follow your program recommendations and consult your provider if unsure about symptom ratings. Note: Rating and feedback are available for logged-in users only, and kindly requested after your second week of taking myCore. Thank you for helping us improve!
What users notice: Many users say they feel more energetic, alert, and resilient to daily fatigue after taking myCore for several weeks. How does it work? Cordyceps, Lion's Mane, and Reishi are known in research for supporting healthy energy levels by helping the body adapt to stress and supporting natural cellular energy production. Adaptogens like Ashwagandha and Astragalus may also help with overall vitality. "I wake up feeling fresher, with less afternoon slump."

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